Controller Repairs:
CONStrollers CAN BE DROPPED OFF BY APPOINTMENT DURING OUR REGULAR HOURS, OR MAILED IN FOR A NOMINAL SHIPPING FEE (NON-REFUNDABLE). THIS FEE COVERS BOTH MAILING SEND AND RETURN LABELS. YOU CAN FIND A LINK TO mailing SERVICES HERE. YOU CAN ALSO SET AN IN-PERSON APPOINTMENT WITH US here.
PLEASE NOTE THAT ALL CONtroller REPAIRS WILL INCLUDE ONE OF THE FOLLOWING, NON-REFUNDABLE DIAGNOSTIC SERVICE FEES:
A. Standard Diagnostic service Fee:
$20 - Standard Controllers
$35 - Elite Style Controllers
Our standard diagnostic service covers time and costs to fully test all buttons, check for proper return to center values on analog sticks, check integrity of USB ports, ensure no in-game wandering, check headset port and diagnose PCB and component level failures.
The costs of these services are non-refundable.
- OR -
B. ADVANCED DIAGNOSTIC SERVICE FEE
$45
OUR ADVANCED DIAGNOSTIC SERVICE INCLUDES ALL STANDARD DIAGNOSTIC SERVICES. THESE ADDITIONAL SERVICES ARE APPLIED WHEN STANDARD DIAGNOSTICS ALONE WILL NOT PROVIDE A SOLUTION FOR A REPAIR SERVICE. THEY ARE TYPICALLY APPLIED TO CONtrollers THAT ARE UNABLE TO POWER, ARE UNABLE TO REMAIN POWERED, OR HAVE OTHER ADVANCED, UNFAMILIAR OR UNCOMMON PROBLEMS.
EXHAUSTIVE DIAGNOSTICS TEST AND CONFIRM ELECTRICAL CONTINUITY FROM ADVANCED AREAS OF PCB’S AND ELECTRONIC COMPONENTS SUCH AS THE POWER SUPPLY’S OUTPUT VOLTAGES, MOTHERBOARD POWERING RAILS, AND BOARD LEVEL DIODE, OHM, AND VOLTAGE MEASUREMENTS.
AN $35 ADVANCED DIAGNOSTIC FEE WILL BE ADDED TO THE COST OF SERVICES FOR ANY OF THE FOLLOWING SITUATIONS BELOW:
SIGNIFICANT PRESENCE OF INSECTS, SMOKE DAMAGE, OR LIQUID DAMAGE
(A DETAILED INTERNAL CLEANING WOULD ALSO BE MANDATORY FOR THESE ITEMS)
DAMAGE TO NECESSARY COMPONENTS FROM IMPROPER DIY OPENINGS OR FROM DROPPED SYSTEMS
(THE COST OF REPLACEMENT PARTS MAY ALSO NEED TO BE ADDRESSED)
POWER RAIL/MOTHERBOARD DIAGNOSTIC SERVICES FOR CONSOLES THAT ARE UNABLE TO POWER OR UNABLE BOOT AN OPERATING SYSTEM, AND ARE UNABLE TO BE DETERMINED BY STANDARD DIAGNOSTIC SERVICES
These circumstances are labor intensive to properly review the overall integrity and functionality of a device and are therefore non-refundable. The costs of these services must be paid in full to return a device, even if no other services are purchased or if successive services are chosen to be cancelled.
For details about warranties, terms of services, and other non-refundable fees please review our terms of service webpage.
Pricing:
All of our services come with a 1-month warranty. In general, we do not request payment upfront for our services. A repair attempt fee will be charged in the event of unsuccessful or cancelled repairs at a rate of $20 per estimated hour of labor - this fee cost will be made known to you along all estimated costs before any services are completed. We will ask for your permission, and alert you of the changes of any pricing before proceeding on repairs.